Privacy Policy – El Tigre

Welcome to El Tigre! Our privacy policy explains the information we collect when you visit our website or use the El Tigre Services, and how this information may be used or shared. We are detailing our own practices; this policy does not apply to third parties not under our control or not part of our group, including other companies you may interact with through El Tigre Services.

El Tigre is headquartered in Brazil. When we mention “El Tigre” (or similar terms like “we” or “our”), we are referring to the company El Tigre Studio e Produção de Audiovisuais LTDA, CNPJ: 31.864.182/0001-72 or, when applicable, the group companies that control and are responsible for your information.

When we talk about the “El Tigre Services,” we are referring to all games, websites, applications, entertainment content, and services associated with this policy, regardless of how you access, use, or interact with us, including via mobile devices or offline, such as by phone. The use of El Tigre Services is also subject to the Terms of Service for your region (including its provisions on liability limitations, dispute resolution, and law enforcement).

It is important to read this policy in its entirety to ensure your understanding. We also recommend carefully reading the Terms of Service and making sure you understand and agree with them before using El Tigre Services.

If you have questions about any part of the policy, please send your questions to support@eltigrestudio.com

I. INFORMATION WE COLLECT

A. Types of Personal Information Collected and Shared

Based on your use of El Tigre Services in the past 12 months, the following categories of information may have been collected and shared for commercial purposes:

Identifiers, such as name, username, password, email address, billing address, phone number, IP addresses, unique device ID, and online identifiers;
Information protected by state or federal laws, such as date of birth, gender, and health-related details, particularly for accessibility;
Commercial data, including interactions with El Tigre Services, purchase history, customer support information, and payment methods;
Online activities, such as the use of El Tigre Services, browsing behaviors, game interactions, chat logs, device information, and connection details;
Geographical location, including country and a general location based on IP address;
Multimedia content, such as text and audio in chats, in-game actions, and visual and auditory information;
Other information, such as preferences, interests, demographic data, hobbies, favorite games, and participation in contests;
Inferences derived from the above information, such as consumer preferences. We do not make inferences based on sensitive information.

The specific types of information we collect generally depend on how you interact with us, including which El Tigre Services you use and how you use them.

B. Data You Provide

We collect the data you choose to share with us, for example, when registering an account. Although it is not mandatory to provide information when requested, refusing to do so may limit access to certain El Tigre Services and their features.

C. Data We Collect Automatically

We automatically collect information about how you interact and navigate through El Tigre Services, as well as about the device and software you use to access them. We collect some of this data, including through technologies like cookies.

D. Data We Collect from Devices

When playing El Tigre games, we collect information such as your performance in the match, game time, device and operating system, losses, victories, and bugs. This data is used to make improvements in future updates of El Tigre Services and to understand performance on different devices and systems.

E. Interest-Based Advertising and Analysis

We collaborate with third parties, such as content providers, website analytics companies, and advertising networks, to understand how you interact with El Tigre Services to improve usability and develop new features that meet our audience’s expectations, as well as support our marketing initiatives. These companies may automatically collect information during your visit to El Tigre Services. You can choose to accept or decline the use of your information for targeted marketing purposes by granting or denying your consent when creating an account or at any time through your account options, dedicated links in our promotional messages, or by sending an email to support@eltigrestudio.com

II. How We Use and Share Information

We use and share your information according to the legal bases described below to provide, operate, improve, understand, personalize, support, and market El Tigre Services.

A. Legal Bases

We use and share your information in accordance with the LGPD – LGPD (Law No. 13.709/2018): (i) to provide services under the Terms of Service; (ii) in our legitimate interests or those of third parties (such as security, protection, usage metrics analysis, and service personalization); and (iii) for legal reasons; and (iv) with your consent, when requested for certain data uses.

We rely on several legal bases to collect, use, share, and otherwise process the data we have about you for the purposes described in this policy. These legal bases include:

as necessary to fulfill the Terms of Service and provide El Tigre Services;
when you have consented to the processing, which you can revoke at any time;
to comply with a legal obligation, court order, or to file or defend a legal action;
occasionally to protect your vital interests or those of others;
when necessary in the public interest; and
when necessary for the legitimate interests of El Tigre Games or third parties, such as visitors, users, or partners.

B. Use of Information

We use the information collected to operate our business, communicate with you, and display ads effectively, as well as to conduct research and studies on the use of El Tigre Services so we can improve usability and develop new features that meet our audience’s expectations, in addition to targeted marketing. How we use your information depends on how you choose to use El Tigre Services. Regardless of the uses, we store your information only for as long as necessary to meet the purposes of its collection and the legal obligations and liabilities to which El Tigre and other group companies are subject.

Here are some common examples of how we use the data:

To provide El Tigre Services to you, respond to questions, fulfill requests, and process transactions (e.g., helping you create an account, find a match, and resolve Player Support issues). We engage in these activities to manage our contractual relationship with you and, where applicable, to comply with a legal obligation (e.g., related to payment transactions) or based on our legitimate interest in doing so (e.g., providing El Tigre Services to minors below the legal capacity to enter into a contract);
To make El Tigre Services more accessible to you by accommodating specific needs you may have, such as visual or hearing impairments, using text-to-speech or speech-to-text functionality. We only do this with your consent when you choose to use such features. You can revoke this consent by opting out at any time.
To deliver and personalize our communications with you, sending important account-related announcements or promotional communications that we believe may be of interest to you. We engage in these activities with your consent when we have a legitimate interest (e.g., promoting El Tigre Services and keeping you engaged with personalized messages) or, in the case of account-related announcements, to fulfill our contract with you;
To administer surveys, contests, sweepstakes, and similar offers (e.g., confirming your eligibility or sending you a prize if you win). We engage in these activities to manage our contractual relationship with you or for our legitimate interest (e.g., promoting El Tigre Services and keeping you engaged with them);
To monitor, analyze, protect, test, and improve our services and operations (e.g., measuring the performance of El Tigre Services, tracking usage patterns, and fixing bugs or errors). We engage in these activities to manage our contractual relationship with you, comply with a legal obligation (e.g., keeping El Tigre Services secure), and/or because we have a legitimate interest (e.g., understanding how El Tigre Services are used, keeping them secure, improving them, and developing new products);
To research and better understand El Tigre Services and how they are used (including collaborating with third parties such as universities). We engage in these activities with your consent and/or because we have a legitimate interest (e.g., understanding how El Tigre Services are used, keeping them secure, improving them, and developing new products and understanding the impact and reach of El Tigre services);
To promote products and services and measure the effectiveness of these campaigns. We engage in these activities with your consent or our and our partners’ legitimate interest (marketing our and third parties’ products and services and understanding the effectiveness of our marketing campaigns);
To personalize your experience with El Tigre Services, including presenting content or features more tailored to your interests. We engage in these activities with your consent or when we have a legitimate interest (e.g., improving our El Tigre Services, making them more personalized);
To improve and provide updates for El Tigre services (such as releasing ‘patches’ for our games and launching new features). We engage in these activities to manage our contractual relationship with you, comply with a legal obligation, and/or because we have a legitimate interest (e.g., understanding how El Tigre Services are used, keeping them secure, improving them, developing new products, and understanding the impact and reach of El Tigre Services);
To operate and expand our business. We engage in these activities to manage our contractual relationship with you, comply with a legal obligation, and/or because we have a legitimate interest in operating and expanding our business; and
To facilitate the use of our websites and apps. For example, when you install and open our apps, we use your IP address to deliver you the applicable version of our app and/or website, providing you with the best possible experience.

We engage in these activities to manage our contractual relationship with you, comply with a legal obligation, and/or because we have a legitimate interest in improving your experience.

III. How We Share Information

We share your information within the El Tigre group of companies and with third-party partners as needed to deliver El Tigre Services. Examples include:

Within the El Tigre Group of Companies. We share your data among El Tigre companies as needed to operate El Tigre Services and fulfill our contractual and legal obligations, such as for payments and billing. We also share your information with third-party partners to operate, improve, understand, personalize, support, and market El Tigre Services, such as cloud storage providers and analytics partners;
Advertising Partners. We share your information with third-party advertising networks and partners who use the data for delivering and measuring targeted ads. You can control whether your information is shared with advertising partners through the privacy settings in your El Tigre account or mobile device settings;
Legal and Law Enforcement Requests. We share your data to comply with a legal obligation or when we believe it is necessary to protect the rights, property, or safety of El Tigre, our users, or others. This includes sharing information with law enforcement and other authorities in response to legal requests;
Business Transfers. If El Tigre is involved in a merger, acquisition, reorganization, or sale of assets, your data may be transferred as part of that transaction;
With Your Consent. We share your data with third parties when you give us permission to do so. This includes sharing information with social networks and other platforms you connect with your El Tigre account.

IV. Your Privacy Choices

You have choices regarding your privacy and the data we collect:

Manage Your Information. You can access, update, and delete certain information in your El Tigre account settings. You can also contact us at support@eltigrestudio.com to request the deletion of your account or to exercise other privacy rights;
Control Advertising Preferences. You can opt-out of targeted advertising by adjusting your privacy settings in your El Tigre account or your mobile device settings;
Limit Tracking Technologies. You can control the use of cookies and other tracking technologies through your browser settings. Please note that disabling cookies may affect the functionality of El Tigre Services;
Manage Communications. You can opt-out of receiving promotional communications from El Tigre by following the instructions in the communication or adjusting your email preferences in your account settings. You will still receive important account-related messages;
Children’s Privacy. El Tigre does not knowingly collect personal information from children under the age of 13 without parental consent. If you believe we have collected such information, please contact us at support@eltigrestudio.com

V. Changes to This Privacy Policy

We may update this policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and, if necessary, by sending a notice to your registered email address. We encourage you to review this policy periodically to stay informed about our privacy practices.

VI. Contact Us

If you have any questions about this policy or our privacy practices, please contact us at:

El Tigre Studio e Produção de Audiovisuais LTDA
Email: support@eltigrestudio.com